Music On Hold for Spectrum Business
Spectrum Business offers several cloud communications platforms. Easy On Hold® connects to the underlying platform you use, with dedicated solutions for RingCentral RingEX, RingCX, Webex Calling and Microsoft Teams Phone.
The Right Easy On Hold Integration Depends on Your Spectrum Platform
Spectrum Business is the service provider, but it does not represent a single underlying phone system. Spectrum currently offers unified communications and customer experience services built on RingCentral, Webex, and Microsoft Teams. That means the way music on hold, waiting queue audio and caller messaging are delivered depends on the communications platform selected for your organization.
Easy On Hold supports these environments through platform-specific integrations. Rather than asking a Spectrum Business customer to manage generic audio files, we first identify the underlying service and then connect the appropriate Easy On Hold solution.
- RingCentral UC customers use the Easy On Hold RingEX App.
- Spectrum Unified CX customers use the Easy On Hold RingCX App.
- Webex customers use the Easy On Hold Webex Calling App.
- Microsoft Teams customers use the Easy On Hold Teams Phone solution.
Which Spectrum Business Platform Are You Using?
Choose the Spectrum service name that appears on your account or deployment. Each option follows a different Easy On Hold integration path.
Unified Communications with RingCentral
Spectrum's fully managed RingCentral UC service combines cloud calling, messaging, meetings and collaboration. For caller audio, Easy On Hold connects through the RingEX App.
- Automated queue and hold audio updates
- Scheduled music and messages
- Content managed from the Easy On Hold portal
Unified CX with RingCentral
Spectrum Unified CX extends its RingCentral UC service with contact-center capabilities. Spectrum identifies RingCX as the contact-center technology within UCX, and Easy On Hold provides a dedicated RingCX App.
- Waiting queue and hold audio automation
- Different content by queue
- Scheduled refresh without routine manual uploads
Unified Communications with Webex
Spectrum also offers a fully managed Webex communications environment. Easy On Hold supports supported Webex Calling deployments with the Easy On Hold Webex Calling App.
- Automated queue and hold audio delivery
- Content schedules controlled from Easy On Hold
- Less manual audio management for IT
Cloud Calling for Microsoft Teams
Spectrum Business is a Microsoft Operator Connect provider, bringing PSTN calling and phone numbers into Microsoft Teams. Easy On Hold supports Microsoft Teams Phone caller audio workflows for organizations using this architecture.
- Teams Phone queue and hold music options
- Professional music and custom messaging
- Configuration matched to the Teams calling workflow
How Easy On Hold Works with Spectrum Business
The first step is identifying the Spectrum Business communications platform. From there, Easy On Hold applies the integration designed for that platform.
Identify Your Spectrum Service
Confirm whether your organization uses Unified Communications with RingCentral, Unified CX with RingCentral, Unified Communications with Webex, or Cloud Calling for Microsoft Teams.
Connect the Matching Easy On Hold Integration
Use the RingEX, RingCX, Webex Calling, or Teams Phone solution that matches the underlying platform. The authorization and delivery workflow varies by platform.
Manage Caller Content in Easy On Hold
Build playlists of licensed music, custom messages and announcements in the Easy On Hold Creative Content Center™. Schedule content by campaign, date, day or time where supported.
Keep the Caller Experience Current
Easy On Hold handles the platform-specific delivery method so callers hear current, professionally managed audio without making your Spectrum provider relationship the content-management workflow.
Not sure which Spectrum Business platform you have?
An Easy On Hold specialist can help identify your Spectrum platform and explain the correct integration.
One Content Strategy Across Different Communications Platforms
Organizations often choose Spectrum Business because they want a managed communications relationship. Easy On Hold complements that model by keeping caller-facing music and messaging manageable even when different departments, locations or future deployments use different cloud platforms.
| Spectrum Business service | Underlying platform | Easy On Hold path |
|---|---|---|
| Unified Communications with RingCentral | RingCentral UC | RingEX App |
| Unified CX with RingCentral | RingCentral UC + RingCX contact center | RingCX App |
| Unified Communications with Webex | Webex Calling | Webex Calling App |
| Cloud Calling for Microsoft Teams | Microsoft Teams Phone / Operator Connect | Teams Phone Integration |
Spectrum Business Music On Hold FAQs
How Spectrum's different communications platforms connect with Easy On Hold.
No. Spectrum Business offers multiple communications and customer experience services, including Unified Communications with RingCentral, Unified CX with RingCentral, Unified Communications with Webex, and Cloud Calling for Microsoft Teams. The Easy On Hold integration depends on the underlying platform.
Spectrum Business Unified Communications with RingCentral uses the RingCentral platform. Easy On Hold supports eligible RingCentral UC environments with the RingEX App for automated queue and hold audio.
Yes. Spectrum Business identifies RingCX as the contact center capability within Unified CX with RingCentral. Easy On Hold offers a separate RingCX App for queue and hold audio automation.
Yes. Spectrum Business offers Unified Communications with Webex. Easy On Hold provides a Webex Calling App that automates queue and hold audio in supported Webex Calling environments.
Yes. Spectrum Business offers Cloud Calling for Microsoft Teams as a Microsoft Operator Connect provider. Easy On Hold supports Microsoft Teams Phone caller audio workflows; the exact configuration depends on the Teams call queue and hold-music requirements.
No. RingEX, RingCX, Webex Calling, and Microsoft Teams Phone have different platform capabilities and configuration requirements. Easy On Hold uses the integration method appropriate for each platform rather than treating Spectrum Business as one technical phone system.
Get Info & Request a Demo
Tell us which Spectrum Business communications service you use, or send us what appears on your account, and we will match it to the correct Easy On Hold integration.