Easy On Hold® for Teams Phone
Streaming hold music and messages now integrated with Microsoft Teams Phone
Simple, secure. Made for Teams Phone.
Easy On Hold streaming hold music integrates with Microsoft Teams Phone, one of the most popular and widely used communications platforms in business. Now stream up to one hour of music from a choice of genres without repeats or file size limits.
Streaming music for Teams Phone by Easy On Hold® is an easy-to-implement audio solution for playing properly licensed hold music. More variety, no hassles. Genres can be changed anytime in the Easy On Hold control portal.
Scope
The EOH Teams Phone app does not control Cloud CallQueue waiting audio or Call Park. It's recommended that you confirm streaming support for each device type you deploy. From Microsoft support documents, you will find a table that lists Teams Phone devices that (currently) allow standard and custom hold music, without streaming. If a calling policy contains both custom audio and streaming, streaming takes precedence.Better music made easy
- Stop changing out audio files on the phone platform.
- Reduce caller dissatisfaction.
- Choose from a special selection of music for Teams Phone, fully licensed for your use globally.
- Music is organized into channels (genres), each playing about one hour of music, without repetition.
- Free 14-day trial.
- Change the music genre at any time, as often as desired, or opt for a Premium Account with more content options.
- Your Teams Tenant ID is required to generate a personalized, secure stream and user account with Easy On Hold®.
- Once configured, changes to your audio stream content will be made using your Easy On Hold® Content Control Center (your online portal).
Tech Tips
Tech Tips
Visit the Microsoft article about Music On Hold for Teams Phone for technical information.
Audio files available
The music stream provides a continuous variety of music for callers on hold. For queue-hold, ask for matching audio files for a seamless experience. (Unique terms apply.)
Premium Features
Mix multiple channels for more variety and a custom sound. Add multiple streams to create unique call hold experiences or for multiple locations. Custom-voiced content that can be scheduled to play based on custom start and stop dates. Easy On Hold provides scripting and voice talent so you can inform and inspire callers while they wait.
Already an Easy On Hold customer?
Please ask your EOH Customer Success Representative to set up a new Teams Phone Stream for you. Since the process for existing EOH customers differs from that for first-time customers, the best way to try streaming hold music and messages on your Teams Phone platform is to contact Easy On Hold.
Questions and answers about streaming music in Teams Phone
Easy On Hold® streaming music for Teams Phone is now available. Naturally, you've got questions. Contact us for more information and a free test stream.
Only music licensed for use on the Teams Phone platform may be used legally. For our Solo account subscribers, Easy On Hold® has curated several genres of approved music, organized into channels. Each channel plays about one hour of music.
No. In order to ensure proper licensing, only specific music channels offered by Easy On Hold® are allowed as part of the streaming hold music solution. Any other content must be loaded directly into the Teams Phone platform as a static file. Please review your Teams Phone user agreement regarding your responsibility for permissions to use any music or audio file on Teams Phone.
When you register for a free trial or streaming music subscription, you will generate a password. Your email address and password will grant access to a portal (your Easy On Hold® Content Control Center™ where all content changes can be made at any time.
The newly-developed Teams Phone streaming music solution uses an authentication process to ensure your particular Teams Phone platform has access to the audio stream. Authentication ensures that the right people, services and apps have permissions to utilize the streaming music resource.
Yes. Subscribe to an Easy On Hold® Teams Phone Premium account to upgrade to many content options: Mix multiple channels of music for a unique sound and more variety; add voiced greetings and announcements; get creative!
No. All licensing costs are included in your Easy On Hold® subscription. Your contract with Easy On Hold® to play music selections approved for use on the Teams Phone platform includes worldwide clearances.
Yes. All calls placed on hold will play the streaming music. Callers who have engaged with an inbound IVR and have been automatically placed in a hold queue will not hear the streaming music. Calls in Park do not hear the streaming music (although park and queue music streams are a desireable future integration).
No, callers hear the music stream "in progress." It's another reason why streaming is preferred over playing audio files. Streams are less repetitive and provide more variety and control over what callers hear.
Once you have set up your Easy On Hold® free trial account or subscription, you will have access to a unique PowerShell command that should be used in your Teams Music On Hold Configuration. Admin access to PowerShell is required, as well as knowledge of how to adjust the Call Hold Policy to play the stream.
No. The hold music stream is only available for Teams Phone calls that are either on hold or in park.
Once configured, all callers in hold or park will hear the stream, no matter how many calls are concurrently held.
Easy On Hold® provided full-time support. You may open a ticket in your Content Control Center™, through email to: [email protected] or by phone (+1 269-342-4653).
Yes. With your Premium subscription account, multiple streams can be created, each carrying unique audio content appropriate for use in various departments or locations.
If your Teams Phone infrastructure loses connectivity, it will play a locally-stored audio file for hold music for the remaining duration of calls that were on hold at the time of the failure. Our streams have been engineered using the highest standards of security and performance. The streaming server architecture is designed to be highly available.
Every Premium account has a variable volume. Volume adjustments are made by submitting a request with Easy On Hold® support.
Easy On Hold® services are hosted on the Azure Cloud.
Easy On Hold® licenses through the world's largest music catalog. Many of the artists are world-class composers, producers and performers, including Beau Dozier (Jennier Lopez), Jim Brickman, Chip Davis (Mannheim Steamroller), Alex De Grassi, Ivan Neville (Spin Doctors, Rolling Stones, Dave Matthews Band), Lamont Dozier (Supremes, Kanye West), Ron Kristy (Hall and Oates), Steve Sidwell (The Grammy Awards, George Michael, Sir Elton John), Terrance Simien, Xandy Barry (Miley Cyrus, Muse, Maroon 5).
Yes. Every business puts callers on hold, and anything is better than default hold music. Add music on hold to your solutions and earn extra revenue with every deal. Set up your client's stream once and you're done. Clients control stream content in their Content Control Center (portal) and are able to make changes any time they want. Find out more at our Partner Program page and request more information.
Ready for better hold music?
The main complaint about hold music is that it is too repetitive. Another problem is hold music is boring. The solution is a stream of music in a genre (or mix of genres) that support your brand image. Each channel of music for Teams Phone contains approximately 25 unique songs; about an hour of music with a great variety callers will appreciate.
Carefree acoustic grooves with a positive perspective.
Easy acoustic music with a relaxed feel.
Driving and inspiring acoustic indie rock tracks.
Mozart, Bach, Handel, Beethoven.
Motivating medium-tempo themes.
Energetic and authentic country tracks with steel guitar and a can-do attitude.
Peaceful piano themes. Solo and lightly orchestrated.
Friendly, cheerful, bright.
Real jazz. Talented ensembles swing.
Hopeful and inspiring. Guitar, piano, some orchestration.
Mid-tempo chill with elements of house, lo-fi and lounge.
Calming instrumentals to de-stress callers.
Holiday Music
Streaming from Easy On Hold® makes it easy to change channels using your Content Control Center login. Upgrade to a Premium account to unlock the scheduling feature that changes channels for you, any time!
Traditional and modern arrangements. Includes Mannheim Steamroller.
Soloists, ensembles, choirs sing your favorites for the Christmas season.
Cheerful holiday classics. Greensleeves, Over the River, Sugar Plum Fairies.
Fresh, friendly and swingin' Christmastime melodies.
Get Info & Request a Demo
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