RingCentral RingEX™ Hold Music & Queue Messaging Fully Automated for RingEX™
No manual updates required. Keep caller audio fresh, relevant, and always up to date with the Easy On Hold® RingEX™ App.
How to Change Hold Music and Messages in RingEX™ Without Manual Uploads
The easiest way to change hold music and messages in RingCentral RingEX™ is with the Easy On Hold® app. Instead of manually uploading audio files, the app connects directly to your RingCentral account and automatically updates your hold music and queue messages according to your schedule.
Waiting Queue Music and Hold Music for RingEX™: Now Easier Than Ever
Many businesses rely on default waiting queue music or static music-on-hold files. That approach can irritate callers through repetition and leaves important messages out of date.
The Easy On Hold® RingEX™ App automates phone-system hold music, call queue music, and messages by loading custom audio into your RingEX platform at regular intervals throughout the day. The result is more variety and more opportunities to share useful information with callers.
This creates a caller experience that feels intentional, current, and engaging without adding repetitive audio-management work for your team.
Read more about the RingEX™ queue and hold music automation feature
How the Easy On Hold® RingEX™ App Works
Connect Your RingEX™ Account
In your Easy On Hold® customer portal, go to Settings > Integrations > Browse Integrations, select RingCentral, and authorize the app connection to your RingEX™ account.
Match Streams to Queues
Your RingEX™ queues appear alongside your Easy On Hold® content streams. Assign the right stream to each queue to create distinct caller experiences for departments, locations, or campaigns.
Schedule Music and Messages
Schedule hold music and messages by time of day, day of week, or date range. Time-sensitive announcements automatically begin and end when you choose.
Let the App Handle Updates
The app securely formats, uploads, and assigns refreshed audio within RingEX platform limits. Your caller content stays current without repeated manual uploads or routine RingCentral logins.
With the Easy On Hold® RingEX™ App, your hold music and messages stay fresh automatically.
| Feature | Manual | Easy On Hold® App |
|---|---|---|
| Change hold music | Manual upload | Automated |
| Update queue messages | Manual steps | Scheduled |
| Keep content fresh | Easy to forget | Automatic refresh |
| Manage multiple queues | More work | Stream-to-queue matching |
| Time-based scheduling | Not practical | Built in |
RINGEX™ HOLD MUSIC AND QUEUE MESSAGING FAQ
The Easy On Hold® RingEX™ App automates waiting queue music and hold music across your call queues. Here are answers to common questions about how it works.
The Easy On Hold® app for RingCentral RingEX automates hold music and queue messaging by automatically loading and updating audio files in your RingCentral system. Schedule content by time, date, or day of week, reduce repetition with dynamic message rotation, and keep callers hearing current, relevant content. The app formats audio for RingEX, supports multiple queues and departments, and eliminates manual audio management.
Yes. We have a separate app for RingCX that accomplishes the same tasks. Talk to us about automating music and messages on hold for RingCX.
No. You do not need to make repeated manual changes to your RingEX settings. After the app is authorized and configured, it automatically updates the audio assigned to your RingEX call queues.
The app automatically uploads and assigns custom audio files to the Waiting in Queue Music and Hold Music fields. Calls routed through those queues hear the updated content managed by the app.
If a call is transferred directly to an individual user and that user places the caller on hold, the caller hears the hold music configured at the user extension level, not the queue-level audio managed by the app.
Yes. The app pulls in your existing RingEX call queues and lets you assign Easy On Hold® content streams to each one. This makes it easy to customize messaging and music for different departments or purposes.
No. While Easy On Hold® offers live streaming solutions, the RingEX integration uses secure file upload automation. Audio files are updated dynamically but are not delivered as a continuous stream.
The scheduling logic is similar, but the delivery method is different. Instead of streaming audio continuously, the RingEX App uploads updated files at set intervals to meet RingEX platform requirements while still providing fresh, time-sensitive content.
Audio updates occur automatically within the limits allowed by your RingEX account. Typical update intervals range from every 15 minutes to several hours, depending on system constraints and configuration.