Solutions For
Healthcare
Compassionate, not corporate. Welcome patients with helpful messages, thoughtfully selected music, and a voice that sounds like your practice.
Make the Wait More Helpful for Your Patients
Can I schedule an appointment? Where do I find the patient portal? What should I bring to my visit? Patients and caregivers call with questions, and sometimes concerns. When your team needs a moment, give callers useful information and a warm welcome.
Easy On Hold® creates healthcare music and messages on hold for medical offices, specialty practices, clinics, and hospital systems. Share office hours, explain common next steps, and introduce the people and services available to your patients.
Your Music On Hold Expert® helps with scripts, voices, and ongoing updates. Scheduling in the Content Control Center™, plus live streaming or automated updates on supported platforms, keeps your information current as hours, services, and patient needs change.
Audio Samples
Hear the Difference
Healthcare message examples from the existing Easy On Hold sample library.
George Washington University Hospital
Neurosciences, women’s center, and nationally recognized services.
Cleveland Clinic
Smoking cessation, sleep center, and wellness programs.
Helen Hayes Hospital
Rehabilitation, outpatient services, and support groups.
NYU Langone Medical Center
Groundbreaking research and whole-person care.
Missouri Delta Medical Center
Finding a provider, meeting the doctor, and minimally invasive procedures.
Baptist Medical Center
Special events, MD Anderson affiliation, and lecture series.
Three ways Easy On Hold supports your healthcare team
Thoughtful Music On Hold
Welcome callers with music selected for your patients, your practice, and your phone system.
Helpful Patient Messaging
Answer common questions, explain next steps, and keep office hours and service updates current.
Licensed Background Music
Create a welcoming sound in reception areas, waiting rooms, and other shared spaces.
Ready to create a more welcoming patient phone experience?
CLEAR INFORMATION, DELIVERED WITH CARE
Give Patients Useful Answers While Your Team Gets Ready to Help
A busy appointment line, a transfer to billing, or a call to a specialty department can mean a wait. Use that time to explain how to access the patient portal, request an appointment, find your office, or prepare for a visit.
Keep messages specific to the people calling each department. A central scheduling queue may need different information from a pediatric office, imaging center, or rehabilitation clinic. We help you organize topics and choose a voice and music that fit each setting.
Match each message to the patient’s next step, from finding the right provider to preparing for a visit or reaching follow-up resources. Every Call Counts: Aligning Healthcare Messaging with the Patient Journey explores this approach across healthcare phone experiences.
Keep Seasonal and Short-Notice Updates Current
Plan ahead for seasonal services, holiday hours, new providers, and changes in office procedures. Schedule eligible messages in advance and remove topics when they no longer apply. Your clinical team supplies or approves any care instructions; our team helps turn the approved copy into clear, professional audio.
Clear Greetings and IVR Menus
Make department choices, after-hours instructions, and routine next steps easy to follow. Choose professional human voice recordings or use AI Studio to create updated prompts from your scripts. Your phone administrator manages routing and installs the prompts.
HEALTHCARE MESSAGES ON HOLD
Pediatric Office Automates Messages On Hold with RingCentral
At Mainstreet Pediatrics in Parker, Colorado, Brian Phipps wanted patient messages to stay current. New audio was ready quickly, but getting it onto the phone system meant coordinating with outside IT support.
In his conversation with Julie Brown, CEO of Easy On Hold, Brian explains how the Easy On Hold RingEX app makes updates easier. The practice uses messages about hours, weather closures, seasonal information, and team members, with scheduling and changing message order adding flexibility.
It is a practical example of using on-hold time to give families helpful information while making the update process easier for the staff responsible for it.
Read the Mainstreet Pediatrics StoryFROM THE FIRST CALL TO THE WAITING ROOM
A Welcoming Sound Throughout Your Practice
Brandi Music® for Healthcare Spaces
Reception areas and waiting rooms deserve the same attention as your phone experience. Licensed background music helps you shape a welcoming atmosphere without commercial radio advertisements or relying on personal streaming accounts.
These are some of the channels popular with our healthcare clients.
Individual Streams and Advanced User Permissions
Prisma Health uses distinct music streams across several facilities. Each stream can have its own sound, while individual logins and advanced user permissions give staff access to the streams they are responsible for. That flexibility lets local teams manage their music within the organization’s access controls.
Choose curated channels for your setting, schedule different selections by daypart, and maintain a consistent sound across locations. We can help coordinate phone and waiting-room music while keeping conversation comfortable.
Our Benefits of Background Music article and downloadable report discuss music selection, volume, scheduling, and healthcare environments.
Explore Brandi MusicMessages On Hold Made Easy
Meet With A Music On Hold Expert
During your free 15-minute consultation, we discuss:
- Who's calling?
- How long are wait times?
- What information do callers need?
- What's your phone platform?
- What's your budget?
On Hold Message Scripts Ready in 3 Days
Full service:
- Professional scripting included
- Male, female voice talents included
- Translation services available
- Real human voices, plus free AI voices
- Match voices to your Auto-Attendant/IVR
Manage Content in Your EOH Portal
All of your content is organized in your EOH Online Portal:
- Review and approve scripts and recordings
- Control when each unique topic plays on your stream
- Set dates to receive email alerts when content is stale
- Messages prepared in advance, ready to stream or download
- Mix various topics to create on hold message files
Quality Control
Your Easy On Hold® client success manager calls periodically to listen and check the audio quality and messages.
FAQs & Insights
Healthcare Music and Messaging Questions, Answered
Help for practice administrators, patient experience teams, and IT.