ENTERPRISE & CONTACT CENTER SOLUTIONS

Enterprise Hold Music Solutions: Targeted Experiences Made Easy

Give every caller a relevant, professional experience with licensed hold music, targeted messages, flexible scheduling, and streaming audio built for enterprise contact centers.

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Better Audio for Every Caller

Streaming audio solutions for enterprise contact centers.

Your voice channel is vital to your company. Every caller interaction—including the music and messages customers hear while waiting—shapes the overall customer experience.

Updating audio files is often cumbersome, leading companies to rely on generic, repetitive, and unhelpful content. Easy On Hold^® makes it easier to improve customer engagement with licensed music, professional messaging, cloud-based controls, and solutions that integrate with your communications platform.

Enterprise Music On Hold (EMOH^™) is built around better customer service.

From the moment a call connects, customers listen and evaluate the quality of the experience. Music, greetings, auto-attendant prompts, IVR recordings, and queue messages all matter. Our tools give your team greater control over the entire hold and queue audio ecosystem.

Contact Center Competency

Proven compatibility with enterprise communications platforms.

Easy On Hold works with major phone systems and contact center platforms, including Microsoft Teams Phone, Cisco, Avaya, Genesys, Zoom, RingCentral, and others.

Microsoft Teams

Microsoft Teams Phone partner solutions for professionally managed hold and queue audio.

Cisco

Cisco Solutions Partner, Select Developer, and certified compatibility experience.

Avaya

Avaya DevConnect Partner with tested compatibility for enterprise environments.

Genesys

Genesys Solutions Partner and AppFoundry partner experience for contact centers.

Zoom Phone

Professional hold and queue audio solutions for Zoom Phone and Zoom Contact Center environments.

RingCentral

Custom hold music and professionally produced messaging for RingCentral business communications.

Explore Integrations

Designed for Enterprise Teams

Take your contact center customer experience to the next level.

Inform, educate, and support customers while they wait, with content that stays aligned with your service, marketing, and sales priorities.

Turn waiting into an advantage

Deliver timely promotions, useful information, and messages that support current marketing and sales strategies.

Eliminate repetitive loops

Randomize messages, vary program length, build custom schedules, and make high-priority topics play more often.

Automate content changes

Configure and manage audio streams for on-hold and call-queue environments from a self-service cloud dashboard.

Integrate with existing systems

Use solutions tested and proven with Cisco, Genesys, Avaya, Mitel, Microsoft Teams, and other platforms.

Protect content and tools

Keep your hold and queue content protected with secure tools designed for enterprise organizations.

Keep every location on brand

Coordinate approved voices, music, messages, and timing across contact centers, departments, regions, or locations.

Enterprise Services

Services for contact centers and multi-location organizations.

Build an audio experience that is easier to update, more relevant to callers, and consistent with your brand.

Streaming Hold Music & Messages

Stream audio to compatible Cisco, Teams, Avaya, Genesys, and other platforms. Change messages in real time without repeatedly managing files.

Unique On-Hold Experiences

Randomize message order, vary program length, add variety, and keep time-sensitive information relevant.

Voice Blended With Music

Replace boring loops with creative advertising, helpful narration, and professionally mixed music.

Scripting & Recording

Work with our team to create effective scripts for your audience and deliver them with professional voice talent.

Linked Voice & Music

Use smooth transitions between voice and music to provide clearer, more polished experiences on mobile devices.

Modern AI Tools

Create voices, translations, and music mixes with AI, then add timely AccuWeather updates for a more relevant caller experience.

Enterprise Customer Feedback

Trusted by leading organizations.

“The change to the music was very necessary, and your quick and reliable service was just what we needed to get it done.”

Cait Downey, HubSpot

“Excellent. Thanks for the quick turnaround.”

Alex Ferrari, Norwegian Cruise Line

“The on-hold tracks are exactly what we wanted.”

Melinda D’Agostino, UTS

FAQs & Insights

Enterprise hold music questions, answered.

We help enterprise teams choose, produce, deliver, and maintain the right audio for their phone and contact center environments.

We can write new messages or update existing content. Custom scriptwriting and industry templates are included with our services. Through your customer portal, you can request productions, keep scripts and recordings organized, and receive scripts and audio with a guaranteed three-business-day turnaround.

Choose from hundreds of music options to fit your messages, provide your own script or use our writing services, select American English male or female voices, and add international voice talent when needed. Compatible streaming solutions also let you schedule when and how often messages play at specific locations and change those settings in real time.

Our service works with phone systems that use uploaded audio files as well as platforms compatible with streaming. We produce audio in the required format and can help confirm the best delivery method for your system. View our platform integrations.

Yes. Music supplied by Easy On Hold is licensed for the usage described in your service agreement.

Yes. We regularly collaborate with organizations that use a preferred voice talent. You can provide existing voice recordings for our team to review, mix with music, and incorporate into a managed file or streaming program.

See how your enterprise caller experience can come together.

Talk with an Easy On Hold specialist about licensed music, professional messaging, streaming delivery, platform compatibility, and content management for your contact centers or locations.

Book a Free Consultation