Curating Exceptional Customer Experiences

Yes. Easy On Hold offers professional staff voice talent together with AI-cloned versions of those same voices. That means you can use a human voiceover when you want a directed, custom read or tricky pronunciation, then use the matching AI voice for fast updates or new messages without suddenly sounding like a different person.

The human and AI versions are designed to work together, giving your business a consistent, recognizable brand voice with the flexibility and speed of AI. We call it the fusion of AI and human voices.

Music included with business phone systems is often limited to a small selection of generic tracks or short files that repeat from the beginning. Easy On Hold streaming provides professionally programmed, always-changing music for greater variety.

Streams provide continuous playback, so callers hear a fresher, more polished experience. Streaming also makes it possible to blend music with custom messages and update or schedule content without repeatedly replacing audio files in the phone system.

Look for a provider that understands both music licensing and business telephone technology. The service should provide properly licensed music for the intended business use, dependable delivery, a broad selection of music, professional messaging options, and compatibility with your phone system. Learn more about music licensing for business.

Easy On Hold doesn’t rely on a single AI voice provider. We source and curate the best voices from multiple AI platforms, then test them for pronunciation, clarity, consistency, responsiveness, and overall delivery before adding them to our voice library.

For multilingual content, we go a step further by selecting AI voice models that are trained on native speakers whenever possible. That can make a major difference in pronunciation, dialect, rhythm, and natural delivery.

Need Vietnamese, for example? You can choose a voice modeled on a native Vietnamese speaker rather than simply asking a generic AI voice to speak translated Vietnamese.

The result is a carefully selected library of professional AI voices across more languages and speaking styles, without requiring you to search and test multiple AI platforms yourself.

Look for business-licensed music, reliable streaming, centralized control, multiple music choices, scheduling, support for multiple locations, and the ability to mix music with company announcements or promotional messages.

For larger organizations, it is also valuable to create separate streams for departments, locations, queues, or audiences and manage them from a single platform.

Easy On Hold can provide customized audio by department or location, and granular scheduling by time of day, day of the week, weeks, months, date ranges, and campaigns. Learn about playing streaming music in your business.

Yes. Easy On Hold creates custom messages tailored to your business and caller experience. Messages can include business hours, products and services, website resources, appointment information, promotions, seasonal announcements, frequently requested information, and other useful content.

They can be professionally voiced and combined with licensed music to create a complete on-hold messages program.

Easy On Hold specializes in getting professionally managed audio directly into the platforms businesses already use. Depending on the system, that may include automated audio delivery and scheduling for platforms such as RingEX, RingCX, and Webex Calling, or live streaming for Zoom Phone, Microsoft Teams, Cisco, Avaya, and other enterprise and contact center environments.

These integrations eliminate much of the manual work traditionally involved in downloading, uploading, replacing, and managing audio files. Music, messages, and other content can be updated and scheduled through Easy On Hold while the integration handles delivery to the phone system, saving time, reducing administrative expense, and helping keep caller audio current.

Yes. Professional scriptwriting is available for on-hold messages, greetings, announcements, IVR applications, and other business audio. Our writers can turn basic information about your company into concise, conversational messaging written specifically to be heard, not simply read.

Scripts can then be produced using professional human voice talent or AI voices.

A business music service should do more than simply play songs. Look for properly licensed commercial music, professionally curated channels, reliable streaming, remote management, and scheduling that lets the music change by time of day, location, audience, or business environment.

The right music can help shape the atmosphere in an office, retail store, showroom, restaurant, lobby, waiting room, healthcare facility, or other public space. Genre, tempo, volume, and even the time of day can affect how the environment feels to customers and employees.

Easy On Hold business music streaming makes it possible to manage those experiences across one or many locations, with different music programs and schedules for different areas or audiences.