RingCentral RingCX Hold Music & Queue Messaging
Keep waiting queue music and hold messages current with the Easy On Hold® RingCX App. Schedule the content once and let the app refresh your queues automatically.
More Variety for Callers, Less Manual Work for Your Team
Default music and static audio files can become repetitive, while time-sensitive messages may stay in rotation after they expire. The Easy On Hold® RingCX App connects your RingCX account with the Easy On Hold portal, where you manage the music and messages assigned to each queue.
The app checks which content is eligible, assembles a randomized RingCX-compatible file of up to 10 minutes, and securely uploads it to the associated queue. Set the refresh cadence from hourly to once per day. The RingCX integration uses automated file delivery, rather than a continuous live stream.
- Schedule topics by start and stop date, day of week, and time of day.
- Assign a distinct playlist to each queue or share one across queues.
- Rotate eligible music and messages to reduce repetition.
- Keep updates in the hands of your content team without routine file uploads by IT.
RingCX Configuration: associate a RingCX queue with the Easy On Hold playlist it should play.
How to Configure the RingCX App
A client administrator in the Easy On Hold portal and a RingCentral administrator authorize the connection. A dedicated RingCentral service user is recommended for continuity.
Open the RingCX integration
Sign in to the Easy On Hold portal as a client administrator. Go to Settings > Products > Integrations, browse integrations, and select RingCX.
Authorize RingCentral
Select Configure, sign in with a RingCentral administrator account, and authorize the connection. Refresh the portal, open the active RingCX integration, and select Manage.
Match queues to playlists
Select + Add Association and pair each RingCX queue with an Easy On Hold playlist. You can give separate departments different audio or use the same playlist in several queues.
Schedule content and let it refresh
Set the dates, days, and times for your messages and music in the Easy On Hold portal. The app reevaluates eligible content, randomizes complete audio files, formats the result for RingCX, and refreshes the associated queues automatically.
Why Use the Easy On Hold RingCX App?
| Task | Manual workflow | Easy On Hold App |
|---|---|---|
| Change hold music | Create and upload another file | Refreshes assigned audio automatically |
| Update queue messages | Remember each upload and removal | Follows the content schedule |
| Keep content varied | Rebuild a static file | Randomizes eligible topics and music |
| Manage multiple queues | Repeat work for each queue | Match playlists to queues |
| Time-based scheduling | Swap files at the right time | Start and stop dates, days, and times |
Queue Variation Logic can also change the sequence of content between waiting queue and hold audio, giving a caller more variety within the same interaction.
Looking for the RingEX App?
RingEX and RingCX use separate Easy On Hold apps. If your RingCentral system is RingEX, see the RingEX hold music and queue messaging app for the matching integration.
RingCX Hold Music and Queue Messaging FAQs
Answers about setup, scheduling, and how the RingCX App delivers audio.
It builds, formats, uploads, and refreshes waiting queue music and hold music for associated RingCX queues. Scheduled music and messages can vary by queue without routine manual uploads.
Yes. Easy On Hold offers a separate RingEX App for automated queue and hold audio in RingCentral RingEX. Explore the RingEX App.
After a RingCentral administrator authorizes the integration and you associate queues with Easy On Hold playlists, the app updates audio for those queues automatically.
The app selects currently eligible music and messages, assembles RingCX-compatible audio, and securely uploads it to the associated queues. Queue Variation Logic can change the order of topics or songs between waiting queue and hold audio.
The app builds a file of up to 10 minutes. When more content is eligible, it selects complete audio files to approach the limit without cutting a message or track.
Yes. Match each RingCX queue to an Easy On Hold playlist. Multiple queues can share one playlist, or each can have its own content.
No. This RingCX integration automates secure file uploads. The content is refreshed at a configured interval; it is not delivered as a continuous live stream.
The refresh cadence can be configured from hourly to once per day. At each refresh, the app reevaluates schedules and uploads the newly assembled audio to associated queues.
Give RingCX callers audio that stays current.
See how the Easy On Hold RingCX App schedules music and messages for your queues.
Get Info & Request a Demo
Tell us a little about your business and we’ll show you how the RingCX App works.