Solutions For
Retail
Welcome shoppers with overhead music. Keep callers informed with custom marketing on hold. Bring your store’s personality to both.
a simple way to win business
Reach Customers on the Phone and In Your Store
Customers call to ask about a sale, check a product, or schedule service. In your store, they browse displays, compare options, and talk with your team. Music and messaging can make both experiences more welcoming and useful.
Easy On Hold® brings custom marketing on hold and professionally managed overhead music together for retailers. Share current promotions on the phone, set the mood in your store, and add helpful announcements between songs.
We serve large furniture retailers as well as small shops and boutiques. We also serve pharmacies, tire and automotive stores, plumbing, bath and kitchen showrooms, and jewelry stores. Our Music On Hold Experts™ help you choose music, plan messages, and schedule streaming content that fits your business.
One retail experience, on the phone and in your store
Marketing On Hold
Share current sales, introduce services, and give callers a useful next step.
Overhead Announcements
Promote events and products with messages placed between songs.
Licensed Background Music
Welcome shoppers with Brandi Music®, curated for your retail setting.
Ready to bring your retail brand to life through audio?
A CONSISTENT CUSTOMER EXPERIENCE
Retail Audio That Works In-Store and On Hold
Your store has a personality. Carry it into the music shoppers hear and the messages callers receive. The right topics, voices, and music help customers get to know your business and discover what you offer.
Marketing On Hold
Callers already have a reason to do business with you. Introduce a current sale, explain a service, or answer a common question while your team connects them with the right person.
A furniture store can promote available financing, a jewelry retailer can share holiday gift ideas, and an automotive center can remind callers about seasonal maintenance. Keep each message focused and invite customers to ask for details.
Overhead Music
Welcome customers with licensed music selected for your store. A comfortable soundtrack supports conversation and gives shoppers a pleasant setting to browse displays and explore your products.
Brandi Music® offers curated channels and daypart scheduling. Build a mix that fits your brand, adjust the atmosphere throughout the day, and keep the experience consistent across locations.
Store Announcements Between the Songs
Let shoppers know about a special event, introduce a service, or highlight a promotion with an overhead announcement. Messages play between songs, giving your store a voice without interrupting the music. Keep announcements brief, useful, and relevant to the people shopping with you.
Music and Messaging for Your Retail Setting
From furniture showrooms to neighborhood pharmacies, each retail setting calls for its own approach. Choose topics that reflect the products and services you provide:
- Furniture stores: collections, delivery services, design assistance, and current sales.
- Jewelry stores: gifts, repairs, custom design, and special occasions.
- Pharmacies: available services, pickup options, and store information.
- Tire and automotive stores: tire offers, service appointments, and seasonal maintenance.
- Plumbing, bath, and kitchen showrooms: new displays, product lines, and consultation appointments.
Keep Promotions Current Across Both Channels
Coordinate your phone messages and in-store announcements with the same campaign. Schedule start and stop dates for seasonal offers, refresh product information, and remove expired promotions. Customers hear a consistent message when they call and when they visit.
Creative Help and Technical Support
Our team helps you choose music, write scripts, and select human or AI voices. We coordinate setup for your phone system and store audio, review the listening experience, and help you keep content organized as your promotions change.
Retail Music and Messaging Made Easy
Plan Your Phone and Store Audio
Tell us about your customers, store atmosphere, promotions, phone platform, and overhead audio setup.
Choose Your Music and Messages
Work with our team on music selections, on-hold scripts, and announcements for your store.
Schedule Your Content
Organize seasonal campaigns, daypart music changes, and timely messages for callers and shoppers.
Keep the Experience Current
Review your audio as products, services, and offers change. Our team helps with content and technical support.