Solutions For
Hospitality
Welcome hotel and resort callers with music and messages on hold that introduce your property and help guests plan their stay.
a simple way to win business
On-Hold Messaging for Hotels and Resorts
Callers may be reserving a room, planning a celebration, or asking what there is to do nearby. While your team connects them with the right person, give them a helpful introduction to your hotel or resort.
Easy On Hold® brings custom music and messages on hold to your guest experience. Scheduled streaming messages can greet callers by time of day and share timely information about your property. Work with the Music On Hold Experts™ to choose the right music, voices, and topics for your guests.
Three ways Easy On Hold supports hotels and resorts
Custom Music On Hold
Welcome guests with music selected for your callers and property.
Helpful Caller Messaging
Introduce amenities, offers, and guest services with human or AI voices.
Background Music
Set the mood in lobbies, restaurants, and shared spaces with licensed music.
Ready to give callers a warmer welcome?
WELCOME GUESTS BEFORE THEY ARRIVE
Hotel and Resort Messages On Hold That Help Guests Plan
Build your on-hold strategy around amenities, local attractions, weddings, holiday and family vacation packages, spa services, restaurants, room upgrades, and loyalty programs. Give callers a useful next step for the experiences you offer.
Keep Guest Information Timely
Schedule messages by time of day or day of week, with seasonal offers that start and stop on the dates you choose.
Professional Voices Throughout the Call
Carry a consistent voice from your auto-attendant and IVR greetings through to messages on hold.
Lobby Music That Fits Your Property
Licensed business music helps set the mood beyond the phone. Blend channels and schedule music changes throughout the day.
Messages On Hold Made Easy
Meet With A Music On Hold Expert
During your free 15-minute consultation, we discuss:
- Who's calling?
- How long are wait times?
- What information do callers need?
- What's your phone platform?
- What's your budget?
On Hold Message Scripts Ready in 3 Days
Full service:
- Professional scripting included
- Male, female voice talents included
- Translation services available
- Real human voices, plus free AI voices
- Match voices to your Auto-Attendant/IVR
Manage Content in Your EOH Portal
All of your content is organized in your EOH Online Portal:
- Review and approve scripts and recordings
- Control when each unique topic plays on your stream
- Set dates to receive email alerts when content is stale
- Messages prepared in advance, ready to stream or download
- Mix various topics to create on hold message files
Quality Control
Your Easy On Hold® client success manager calls periodically to listen and check the audio quality and messages.