Easy On Hold® for Fortinet
Fortinet FortiVoice platforms support streaming hold music.
Music On Hold for Fortinet FortiVoice
Exclusively from Easy On Hold®
Here are some specific FortiVoice platforms that support streaming hold music (MOH) from sources like Easy On Hold®:
- FortiVoice Enterprise Systems: These systems, such as the FortiVoice Enterprise 200D and 400D, offer advanced features including the ability to stream MOH.
- FortiVoice Cloud: The cloud-based version of FortiVoice also supports streaming MOH, providing flexibility for businesses that prefer a cloud deployment.
- FortiVoice Gateway: This appliance can be integrated with existing phone systems to provide additional features, including streaming MOH.
These platforms allow you to customize the on-hold experience with streaming audio, enhancing the caller’s experience with dynamic and up-to-date content.
How To Set Up Streaming MOH In Fortinet FortiVoice
Receive your stream URL
Once you receive the URL from Easy On Hold, go to Phone System > Audio > Music On Hold and click New. Choose Stream.
Settings In The Fortinet GUI
Phone System > Audio > On Hold
Name: Create A Name For Your Stream
Mode: Select Streaming Mode
Stream URL Field: Enter the Stream URL
Test: Click Test Stream to see if the URL is added successfully
Set Volume: Test and adjust volume as needed
More information about Fortinet On Hold Messages and Music streams
The term “FortiVoice” applies to both cloud-based solutions and on-premise appliances. FortiVoice systems are available as physical and virtual appliances, as well as in the cloud. This flexibility allows businesses to choose the deployment method that best suits their needs, whether it’s a secure cloud-based unified communications solution or an on-premise setup.
The streaming hold music (MOH) feature, which allows hold music to come from a stream such as Icecast, is available on certain platforms within the FortiVoice family. This feature is typically found in more advanced or enterprise-level FortiVoice systems, which offer greater flexibility and customization for on-hold music and messaging.
Streaming benefits
A better caller experience: Shorter announcements and ever-changing music. The end of the boring 4-minute loop
No more uploading files to change content: The live stream manages start and end dates for announcements
Multiple unique streams can be provisioned for use by specific departments and extensions
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