SPECIAL REPORT:

THE DIGITAL DELIVERY SOLUTION

In the old days, on-hold messaging meant a cassette tape or digital cartridge would be sent to your business location(s) for loading into a message player. You’d pay for shipping to each location and then would have to check to be sure tapes were not misplaced or improperly loaded.

 

For many years, tapes and CDs offered a reliable, effective on-hold solution at an affordable cost. Today, however, there is a better way: Digital MP3 E-Mail Delivery.

 

Premier Technologies and ProDigital are two manufacturers that have created a digital message player (the “USB1100” and the "USB-60") which receives audio MP3 files directly from the Easy On Hold production studio via e-mail and a simple USB jump drive (sometimes called ‘thumb drives’).

 

Ask any member of the i-pod generation: mp3 technology is here to stay. Why? Great sound, smaller files for easier transfer, and the stability of digital sound.

 

Because Easy On Hold can produce custom music on hold productions in 3 days or less, these new on hold digital players mean quicker updates for your on hold callers. And you know what they say about timing.

 

New productions are e-mailed right to your desktop. The USB jump drive is inserted into the USB port on your PC. Then, it’s just a “drag and drop” from the email to the drive. Once the drive is inserted into the digtial mp3 player, your new hold music and message is up and running, in clear, dependable digital sound.

 

Can this new on-hold playback method save you money? Yes. Because the digital MP3 on-hold message players can take any audio in mp3, there are no shipping costs, as with CD or tape-drive systems.

 

The USB1100 or USB-60 make a good choice for long-term results. These players have no moving parts to wear down (they’re backed by a 3-year manufacturer’s warranty). In addition, millions of music lovers use MP3 technology every day. If you ever want to change on-hold message providers, you won’t be locked into a proprietary system; any jump drive and any mp3 audio will do.

Here are some more facts and features of the new mp3 digital on hold players,
offered by Easy On Hold.

 

Standard MP3 Playback

MP3 Audio - Widely recognized as a popular audio compression format.

Selectable bit rate - MP3 sampling rates can range from 32 to 256kbps.

Non-Proprietary System - No additional software is required to load mp3 files to the USB flash drive.

 

Electronic Delivery

User Friendly - The process of receiving message on-hold updates is easy! Simply remove the USB flash drive from the unit, and plug into the USB port of a computer. Audio files are a "drag and drop" transfer from the computer into the USB flash drive. Plug the flash drive back into the USB 1100 for instant audio playback.

E-Mail - MP3 files can be emailed to customers for message on-hold updates. Save the MP3 audio file to the computer's hard drive, and transfer to the USB flash drive.

FTP/Internet - Customers can also download message on-hold audio from an FTP website to their computer.

 

Commercially Built

The Easy On Hold USB-MP3 players are intended for use in a business application, perfect for just about any message on-hold application.

Power Re-boot - Constant power source and solid-state memory will re-boot the audio playback automatically after a power outage.

Aluminum Enclosure - Durable encasing will withstand rugged phone room conditions and reduce possible RF Interface.

Amplified Volume Control -Two different outputs are designed to provide adequate volume for any phone system.

Tone Control - Adjust to desired bass and treble levels.

Wall Mount - Compact design and visible flanges ensure an easy installation.

 

Selectable Track Playback

Mode Button - The USB MP3 players from Easy On Hold can store and play multiple audio files.

External Memory - Removable (USB)

USB Flash Drive - Using external memory ensures that customers will not be required to un-install the entire unit from the phone room to update the on-hold message.

PC or Mac - MP3 and USB technologies are PC and MAC compatible.

Larger Memory Capacity - For more music.