Frequent Updates and Multiple Locations Made Easy

The iProMOH by Interalia Music On Hold Device is a sophisticated message on hold player that receives nightly updates via the web from the Easy On Hold Studios. If you have 2, 10, 50 or 100 locations, you'll enjoy the ease of universal control, as the iProMOH message change takes place automatically, over the Internet. Hands-free updating means you won't be pulling employees off the job to change on-hold messages.

Single location updates made easy, too. Many Easy On Hold clients use the iProMOH for their one and only location, because they use the Anytime Plan which provides unlimited on hold message updates throughout the year. Quick updates means relevant, effective on hold messages.

Advanced Scheduling Features: The iProMOH by Interalia is able to play scheduled announcements during a designated time of day or for a limited time (never play an out-of-date message again). Messages can be programmed weeks and months in advance.

Installs with 2 simple connections. The iProMOH connects to your LAN with a standard ethernet cable. Like any other music on hold player, an audio cable connects to your phone system's MOH jack or punchdown block. Units will discover an I.P. address on the network, or you can manually assign one. The unit calls out using port 80, so you won't need to worry about firewall settings or security issues.

The iProMOH uses a safe, secure connectivity procedure. Easy On Hold programs your iProMOH to call out to the host server, then brings in audio to internal memory. Your network is never vulnerable. The iProMOH also supports proxy server.

Can be used with external music source. The iProMOH can be used to use your external music source, such as Music Choice as music on hold, with custom announcements inserted at timed intervals.

User Administration Via GUI
The iProMOH offers administration done directly at the unit via a network connection from a PC. A simple GUI allows you to load music and messages within the network. View a step by step tutorial on how to administer the iProMOH using the GUI.

How Easy On Hold clients are benefitting from the iProMOH

The Apothecary Shoppe
The iProMOH allows this chain of pharmacies to centrally manage music on hold content at multiple locations. Unlike other network-based message on hold players, the iProMOH allows the end-user to manage content using a simple GUI interface. The Apothecary Shoppe Website

Shaw Flooring, Inc.
This renowned flooring manufacturer installed iProMOH units at customer call centers and manufacturing plants. Callers inquiring about specific types of flooring are routed to phone systems with targeted marketing messages. Meanwhile, plants use messaging focused on distributors. The iProMOH makes it easy to manage uniquely targeted messaging across varying audiences and locations. Shaw Industries Website

Automobile Dealerships
Hours of operation at dealerships can vary from day to day and between departments. Maple Hill Auto Group announces “today’s hours” to callers on hold. Announcements automatically change daily. Young Chevrolet/GMC likes the way the iProMOH is completely “hands off”. When GM announces sales promotions, the dealer staff does nothing more than jot a simple e-mail to Easy On Hold. Fresh announcements begin playing the next day.

iProMOH By Interalia

HOW IT WORKS

Two Models
•IPM-1-60-A: 1 channel, 60 minute playback capacity, VAC power
•IPM-2-180-A: 2 channel, 180 minute playback capacity, VAC power

Internet Connected
The iPromo connects to the Internet via your onsite network using port 80. Once connected to the Easy On Hold studio, each iProMOH receives any new audio or instructions. The process takes just seconds, and can be scheduled during overnight hours, or at a time when your network is least busy. Commonly, each iProMOH is programmed to check in once per 24 hours.

Installation
Minimal technical support is typically necessary for installation of an iProMOH. Installation can take from 10 minutes to 45 minutes, depending on your network and phone room configurations.

DHCP or Static I.P.
Inform Easy On Hold of your choice of DHCP or static I.P. for each iProMOH. If port 80 access is available without assigning a unique I.P. to the iProMOH, installation takes just minutes. Once Internet access and power is provided, the iProMOH instantly connects to the Easy On Hold studios.

If your network administrator requires networked devices to use static I.P., Easy On Hold will ship each iProMOH with the proper settings programmed. Required information is:

• Unit I.P.
• Default Gateway
• Network Mask
• DNS Server 1
• DNS Server 2

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Technical Specifications

Internal Clock:

• Maintains time/date back-up for 1 week without power
• Automatically set via Easy On Hold studio
• Gives ability to play messages at specific time/dates

System Reports:

• Reports for device status and message download completion

Audio Controls:

• Local “push button” volume control adjusts both channel 1 and 2 outputs independently
• Easy On Hold studio can remotely control output volume, bass or treble

Audio File Downloads:

• Automatic downloads are done at programmed intervals by the iProMOH without user intervention
• Pressing the up/down keys together for 3 seconds will connect back to the Easy On Hold studio (host) and initiate an immediate download
• Downloads do not interfere with existing message playback
• Up to 500 music and/or message productions can be blended (to a maximum of the total recording time per system)
• FLASH memory retains messages if power fails, then automatically requests message updates from the host when the power returns
• Messages can be downloaded to one or more iProMOHs days,weeks or even months in advance, then held until the appropriate date/time before automatically playing out
• Music/message productions can have an individual start and end date/time

Audio Outputs:

• Single Channel iProMOH - one channel for output either 600 ohm (+5 dBm) or 8 ohm (1W, RMS)
• Dual Channel iProMOH - two channels for output first channel 600 ohm
(+5 dBm) or 8 ohm (1W, RMS) and second channel 600 ohm only (+5 dBm)
• 48 VDC tolerant (no additional line protection hardware required)

Audio Formats:

• Supports all MP3 file formats, WAV and OGG
• Audio Playback = 48k samples/sec
• All audio is automatically converted to OGG format (a royalty-free audio file compression method used by the iProMOH)
• OGG Conversion Rate = 64 kbits/sec

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