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	<title>Music On Hold News</title>
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	<description>Marketing On Hold Tips And Help</description>
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		<title>Survey Confirms &#8220;Being On Hold&#8221; Makes Customers Angry</title>
		<link>http://www.easyonhold.com/blog/?p=165</link>
		<comments>http://www.easyonhold.com/blog/?p=165#comments</comments>
		<pubDate>Thu, 02 Sep 2010 18:35:40 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[On Hold Content Ideas]]></category>
		<category><![CDATA[Marketing Tips]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=165</guid>
		<description><![CDATA[

In an article called, &#8220;Know What Makes Your Customers Angry&#8221;, guest writer Marco Pacelli (CEO, ClickFox) writes in Bloomberg Businessweek about customer service slip-ups that can get customers hot and bothered. 

In a survey, ClickFox asked more than 1,500 consumers what really makes them get ticked off. Their top  three responses:
• Speaking with multiple [...]]]></description>
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		<title>Steps Toward Easing Online Shopping Fears</title>
		<link>http://www.easyonhold.com/blog/?p=162</link>
		<comments>http://www.easyonhold.com/blog/?p=162#comments</comments>
		<pubDate>Wed, 01 Sep 2010 14:09:29 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[How To Tips]]></category>
		<category><![CDATA[Tips For Music On Hold Buyers]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=162</guid>
		<description><![CDATA[I was cheerfully greeted this morning with this note in my inbox:
Thank you for very professional and easy service.  When you find someone with a google search you never know how professional they will be, you guys arevery good at what you do  and I would recommend you to anyone.   Lori Sowers of Arvine Pipe [...]]]></description>
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		<title>Do People Care What They Hear While On Hold?</title>
		<link>http://www.easyonhold.com/blog/?p=159</link>
		<comments>http://www.easyonhold.com/blog/?p=159#comments</comments>
		<pubDate>Mon, 16 Aug 2010 15:20:17 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[Why Use Music On Hold?]]></category>
		<category><![CDATA[Music On Hold]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=159</guid>
		<description><![CDATA[So, what do you think&#8230; do people who call your company care about&#8211;or even notice&#8211;the music on hold?
While folks are waiting, they&#8217;re listening. Sometimes really bad music on hold becomes a source of ridicule for a company. For example, the music on hold at the web hosting firm One and One&#8217;s tech help line is [...]]]></description>
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		<title>New Easy On Hold Production Studio Opens</title>
		<link>http://www.easyonhold.com/blog/?p=151</link>
		<comments>http://www.easyonhold.com/blog/?p=151#comments</comments>
		<pubDate>Thu, 12 Aug 2010 04:10:50 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[Did You Hear?]]></category>
		<category><![CDATA[Easy On Hold]]></category>
		<category><![CDATA[Audio Files]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=151</guid>
		<description><![CDATA[Easy On Hold announces the opening of its new recording studio in Portage, Michigan. The studio features a large production room, client area and generously-sized isolation recording room.
The custom-built studio is constructed on a solid concrete base and is surrounded by brick walls covered with concrete siding. The isolation room is a &#8220;room within a [...]]]></description>
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		<title>Can Your Message On Hold Company Be Green? 10 Ways We Are.</title>
		<link>http://www.easyonhold.com/blog/?p=144</link>
		<comments>http://www.easyonhold.com/blog/?p=144#comments</comments>
		<pubDate>Mon, 19 Jul 2010 13:45:04 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[Easy On Hold]]></category>
		<category><![CDATA[Why Use Music On Hold?]]></category>
		<category><![CDATA[Music System]]></category>

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		<description><![CDATA[
A recent blog post at AutoMPG.org gets it right when they say:
Message on hold is one of the most cost effective methods of  communicating a company’s marketing message to its customers and  prospective customers, and it works.  But messages on hold can also be  one of the most environmentally friendly forms of [...]]]></description>
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		<title>How To Use Your Hold Button</title>
		<link>http://www.easyonhold.com/blog/?p=139</link>
		<comments>http://www.easyonhold.com/blog/?p=139#comments</comments>
		<pubDate>Mon, 12 Jul 2010 00:53:26 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[How To Tips]]></category>
		<category><![CDATA[Marketing Tips]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=139</guid>
		<description><![CDATA[Before you say, &#8220;I already know how to use my hold button&#8220;, let me ask you about the time YOU spend on hold. Can you think of some &#8220;on-hold time&#8221; you&#8217;ve experienced lately that was painfully awful? Yea, me too. Obviously, plenty of businesses don&#8217;t have the hold button thing figured out.
One guy I found [...]]]></description>
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		<title>Friendly Phone On Hold Wins Loyal Customers</title>
		<link>http://www.easyonhold.com/blog/?p=136</link>
		<comments>http://www.easyonhold.com/blog/?p=136#comments</comments>
		<pubDate>Thu, 08 Jul 2010 21:14:59 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[How To Tips]]></category>
		<category><![CDATA[Marketing Tips]]></category>

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		<description><![CDATA[Over the 13+ years Easy On Hold has been in the music on hold business, we’ve often asked clients to describe the style or tone of their custom spoken message. The terms heard most often are, “friendly” and “professional”. What drives this?
Most people complain that on-hold messages are filled with insipid brochure-talk and synthesized music, [...]]]></description>
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		<title>6 Characteristics of an Effective Message On Hold Script</title>
		<link>http://www.easyonhold.com/blog/?p=132</link>
		<comments>http://www.easyonhold.com/blog/?p=132#comments</comments>
		<pubDate>Tue, 22 Jun 2010 14:11:32 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[On Hold Content Ideas]]></category>
		<category><![CDATA[Marketing Tips]]></category>

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		<description><![CDATA[If you&#8217;re considering a custom-scripted music and message on hold audio announcement on your telephone system, take a moment to ask yourself, &#8220;What do I wish to accomplish with my script?&#8221;
Keep in mind that you only have the caller for a short time. You&#8217;ll need to be succinct and to the point. You&#8217;ll need to [...]]]></description>
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		<title>Credibility Sells</title>
		<link>http://www.easyonhold.com/blog/?p=130</link>
		<comments>http://www.easyonhold.com/blog/?p=130#comments</comments>
		<pubDate>Tue, 25 May 2010 13:16:04 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[On Hold Content Ideas]]></category>
		<category><![CDATA[announcement]]></category>
		<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Marketing Tips]]></category>
		<category><![CDATA[Message On Hold]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=130</guid>
		<description><![CDATA[A custom music on hold message can make your company sound professional.  Go a step further, however, and be sure to include trust-building  statements that are backed up by facts.
What evidence does a decision-maker have that your company is a good choice? Making general claims such as, &#8220;We&#8217;re dedicated&#8230;&#8221; or, &#8220;No one beats [...]]]></description>
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		<title>Lockheed Martin, Cummins Choose Easy On Hold</title>
		<link>http://www.easyonhold.com/blog/?p=122</link>
		<comments>http://www.easyonhold.com/blog/?p=122#comments</comments>
		<pubDate>Fri, 14 May 2010 16:56:12 +0000</pubDate>
		<dc:creator>Tim Brown</dc:creator>
				<category><![CDATA[Easy On Hold]]></category>
		<category><![CDATA[Announcements]]></category>

		<guid isPermaLink="false">http://www.easyonhold.com/blog/?p=122</guid>
		<description><![CDATA[Continuing more than a decade of quality service to corporations of all sizes, Easy On Hold announces it has been chosen by Lockheed Martin and Cummins Power as music on hold vendor of choice.
Easy On Hold handles the licensing and formatting of music files for use on-hold. In addition, custom voiced announcements are created in [...]]]></description>
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