Not all on hold messages are created equal.

Even within the same industries or sectors, the needs of each client vary. We do not recycle scripts and we do not use templates. Instead, every message is treated with importance and originality. We interview each client to learn the key messages that the on hold script must communicate to callers. We also learn about caller demographics in order to make the most effective choices in writing style, on hold music and announcers. Finally, we consider other strategies that may be appropriate: sound effects, foreign translation, customer testimonials, jingles, etc.

Innovation.

Easy On Hold has created the on-hold industry's first online audition tool. Right at their computers, our customers can hear their completed music on hold production in three days or less, share it with others within their company to hear, purchase the message or request changes, and order equipment. Amazingly, most other on-hold companies take two weeks and more for turnaround time and still play their messages for their customers by holding the phone up to a speaker. Our innovative on-hold music jukebox, another industry first, allows visitors to our web site the opportunity to listen to musical selections and build a favorites list, then send that list to Easy On Hold to keep on file. And yet another innovation, the online Project Manager gathers all of the information regarding your production, from music and announcer notes to a quote and a click to listen feature, and puts it all in one place, accessible via the web you can make an informed decision and share your production details with anyone, anytime.

Don't pay for what you don't need.

The unfortunate standard in the music on hold industry is that customers are lured into unnecessary long-term arrangements with promises of "unlimited" messages and "quit any time" rental programs. The truth is, most companies simply don't need to update their messages more than quarterly unless the same callers are calling regularly. We call this the Myth of the Unlimited Message. And while quit-any-time programs seem cost effective on the surface, but the customer loses in the end: if they choose to walk away, they will do so owning nothing for their investment. No message, no equipment. Because they were simply renting those services for a never-ending monthly fee, they will have to reinvest time and money with another on hold company. Easy On Hold's pricing structure is based on a purchase, not a rental, of messages and equipment for complete protection of our customers. Time and again, Easy On Hold customers discover the cost savings and long-term satisfaction of being on hold message owners.